Refund policy

We want you to be completely satisfied with your online purchase Augeo Puella. 

If you are unhappy for any reason, we’ll gladly accept an exchange or return of an unworn item under the following conditions:

Returns are accepted within 14 days from the date of purchase for Full Price items with original proof of purchase from our Augeo Puella online store 

Items must be returned in the same condition in which they were received (unworn, unaltered, unwashed and with their tags attached

Items purchased during a promotion where a discount code is provided can be exchanged or returned within 14 days from the date of purchase, and the amount paid will be the same amount deducted. 

We recommend that all items should be tried on as soon as they are received to ensure you are able to return items within our returns timeframe. This does not mean to keep the courier waiting, so we strongly request to pay the courier upon delivery, and in case you wish to return or exchange the item bought, you follow the steps provided below. 

 

RETURNS POLICY FOR PURCHASES IN OUR RETAIL BOUTIQUE AND PARTNER STORES

We strongly urge all our visiting customers to try on any pieces they would like to purchase as we do not accept returns for change of mind or mis-sized purchases. However, we do offer exchange or a store/online voucher for returns within 14 days of purchase. Of course, if an item has been torn during the course of your first wear, we would be more than happy to repair it or if needed exchange it for you. However, we do reserve the right to refuse a return if the item has been torn due to any course of action which has nothing to do with the manufacturing of it, especially that we offer extremely high quality products. This also applies to online orders.